Shipping Policies

Please find answers about fulfillment/shipping questions below:

All retail orders with a cart value of 79 CAD and up will automatically qualify for free shipping!

Wholesale orders do not qualify for Free Shipping. A flat shipping rate of $25 per wholesale order is applied at the checkout page.

We ship all of our orders from our fulfillment centre in Boucherville - Quebec - Canada

All orders are expected to be shipped within 2-3 business days due to high volume of orders!

Absolutely! You will be receiving a shipping confirmation email with tracking number as soon as your order is shipped!

Please find the estimated shipping delay for your region*:

Canada 🇨🇦

Maritimes - 4-5 business days

Ontario/Quebec- 3-4 business days

Central Canada - 3-4 business days

West (Alberta/BC) - 4-5 business days 

USA 🇺🇸

East - 4-5 business days

Central - 4-5 business days

West - 4-6 business days

South - 4-6 business days

*During holiday season these estimated shipping times might be longer!

Returns and Exchanges

Please find more information about our return/exchange policies below:

You may exchange your mat within 30 days in case you receive a defective product.

Due to recent increase in shipping cost, a $25 exchange fee will apply*.

Personal items such as towels, bottles, bands and dumbbells are not eligible for returns/exchanges.

*Returns from the USA may carry a higher exchange fee depending on the location.

Please contact our support team for exchanges and other inquiries: support@matify.com

Absolutely! We offer a 90-day warranty on all of your mat products. They will probably last you many years, but you are entitled to an exchange in case your mat becomes defective or tears within the first 90 days!

Small imperfections to the foam are not considered a defect, and this will not compromise the performance of the mat. 

If you receive an item that was not what you have ordered due to our mistake, for instance, you order a blue mat and receive a yellow mat, then please contact our customer support and we will have a new mat sent to you ASAP!